Our story

Our mission

Marketpoint delivers personalised, easy to use CRM solutions that enable clients to drive marketing insights, sales revenue and client retention in record time

Our Values

We’re different. We’re people, people.

No more waiting around for support or new development requests. In this digital age we understand the importance of maintaining actual human interaction, and this is achieved through your designated friendly Client Success Manager who will take the time to get to know you and your company’s objectives. We offer the whole package so it’s our problem to solve, meaning you don’t need to use your own staff for set up, training and on-going support. Mitigate the risk of having to retain the full CRM knowledge internally.


Premium and affordable.

Beautifully designed and easy to use. We spent our time on what matters most, a simple UI which shows clear visibility on sales pipeline, customer activity and ROI. Everything you need in one place at an affordable price.


Continued support.

Our service doesn’t stop at the initial set up. Our devoted Client Success Managers promote weekly check-ins and CRM Clinic drop in sessions for the wider team covering new features, requests for bespoke development, training refreshers and essential Q&A’s. Tailor made marketing materials and manuals are continually provided to promote user buy-in, alongside a CRM hotline for regular support when needed.

Our story

Pioneers in Database Marketing and CRM

Founded in 1982 by CRM pioneer Peter Gillett, Marketpoint was the first company to introduce an Internet based CRM system to the marketplace, beating Peoplesoft to this accolade by a few months. With 40 years experience in database marketing and CRM, Marketpoint develops and supports high performance solutions for sales people and marketers to drive revenue.

Marketpoint CRM is the world’s first web-based CRM system funded by Lucent Technologies in the 1990s. CRM, lead generation and follow-up are still the focus for Marketpoint and its network of NACCENT call centres around the globe.

The Numbers

We’re not all talk…

Our 40 years of experience has allowed us to build up a portfolio of loyal clients, maximise global reach and gain over 10,000+ user licenses.

40 years in business
Over 10k Marketpoint CRM users worldwide
20 call centres globally
Civica – 20 years using the Marketpoint CRM system
the marketpoint network

A bespoke package of products and services to meet your needs

Marketpoint is a combination of 4 core services which compliment & integrate with each other, all managed centrally by our dedicated team. Alongside Marketpoint CRM, we offer global call centre services through our NACCENT network, Marketpoint Recall for crisis management and product recall support, and Zuant, the lead retrieval application for Events.

Our services include

Your Sales & Marketing Database, CRM, eMarketing and Sales Force Automation needs in a single database configuration, all set-up and Account Managed for you by your dedicated Client Success Manager. Responsive across all devices, Marketpoint CRM is the beating heart of your Sales & Marketing activity.

NACCENT was established in 1993 to create a powerful distributed Network of specialist Call Centres to span the world with high quality multilingual agents.

The international Recall Response Agency that’s dedicated to ensuring that you have the very latest digital resources for your recall or crisis to ensure that it is handled quickly, diligently and efficiently.

Zuant is an iOS and Android App designed for sales people at tradeshows or on the road, to capture leads and present content. It integrates seamlessly with CRM, streamlining the end to end process from the Event floor to your CRM instance, for automated lead creation & sales distribution, real-time lead tracking and Marketing reports for ROI.

Our leadership team

Meet the team

These faces will soon become very familiar as you start your CRM journey with us, each bringing their expertise and warm approach in order to help you achieve greatness!

Peter Gillett

Wendy Vincent
Senior Account Manager

Sarah Labban
Account Director

Jessamy Lelliott
Executive Assistant

John Corby
Senior Developer

James Franklin
Senior Developer


Work with us

Got what it takes to work with us? Great! Send us a link to your resume to become part of the Marketpoint CRM team.

Get in touch